Professional certification in DevOps

CERTIFIED AGILE PROCESS OWNER (CAPO) TRAINING

Our IT training courses are developed with industry-standards and career-focused technologies.


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Award:
Certification
Awarding Body:
DevOps
Duration & Study Mode:
Full time, Part-time, Evening and Weekends, Virtual online
Location:
London, Flexible online
Duration: 5 Days / 5 Weeks

A process owner is a person who is responsible for the process and performance of a process that delivers the required value to its stakeholders.

This course will allow you to explore how the process owners manage and monitor the requirement of process stakeholders, convert those requirements into the objectives of the process performance and take care of the entire process design to improve the lifecycle of the project. Through this course, you will learn about the key responsibilities and accountabilities of a process.

This course will also provide you with the required knowledge of process design, process reengineering, and the overall improvement of the IT Service Management (ITSM). The subject matter of this course will also help you to learn the process of using and utilizing the Agile and the Lean Principles in the context of Agile Service Management.

Prerequisites

  • Officially there is no prerequisite for this certification exam.
  • It is ideal if you have good knowledge of process management, but not required.
  • It is expected that you have the fundamental knowledge of process lifecycle and process outcome.

What will you gain after this course

  • You will be able to play the job roles of Process owners and managers.
  • This course will also make you responsible for designing, re-engineering, and enhancing processes.
  • With the help of this course, you will be able to manage any process-related requirements.
  • You will be able to endure the efficiency and effectiveness of processes.
  • This course will help you to maximize the value of the process.

Jobs you can get
with a Certification

  • Systems Administrator
  • Information Technology (IT) Manager
  • Senior Systems Administrator
  • Network Administrator
  • Information Technology (IT) Director

Corporate Group Training

  • Customized Training
  • Onsite / Virtual
  • Instructor-led Delivery
  • For small to large groups

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Who is this certification for?

  • Organizations planning to focus more on the lifecycle of a process.
  • Organizations that are concerned more about the outcome of a process.
  • IT professionals who are willing to develop their career as Certified Agile Process Owner.
  • Anyone willing to pursue her or her career as an Agile Process owner.


Group-Icon2
Small Groups

With small groups of students, our instructors can work closely with each student.

Schedule
Flexible Class Schedules

Our class schedules are flexible on weekdays, weekend, or evenings to suit your schedule.

Instructors
Experienced Instructors

Our instructors follow a modified are personalized approach to engage students during class

Lab-Facilities
Hi-Tech Lab Facilities

Our students can access our lab facilities anytime for practical experience during and after studies.

Syllabus

Module 1: Introduction to Agile and Agile Frameworks

  • Overview of Agile Principles
  • The Agile Manifesto and its principles
  • Core values of Agile in organizational contexts
  • Agile Frameworks
  • Scrum, Kanban, and Lean methodologies
  • Comparison and selection of appropriate Agile frameworks for processes
  • Agile Mindset
  • Cultivating an Agile mindset in process ownership
  • Change management in Agile environments

Module 2: The Role of the Agile Process Owner

  • Understanding Process Ownership
  • Definition of Process Ownership in Agile
  • Responsibilities and expectations of an Agile Process Owner
  • Key Responsibilities
  • Aligning business goals with Agile processes
  • Ensuring process governance and continuous improvement
  • Collaborating with stakeholders and teams to optimize processes
  • Agile Process Ownership in Practice
  • Real-world examples and case studies
  • Tools and techniques for managing Agile processes effectively

Module 3: Process Mapping and Improvement

  • Mapping Agile Processes
  • Process mapping techniques for Agile environments
  • Identifying process bottlenecks and inefficiencies
  • Continuous Process Improvement
  • Techniques like Kaizen, PDCA (Plan-Do-Check-Act), and Lean Six Sigma
  • Measuring process performance and establishing KPIs
  • Agile Tools for Process Management
  • Overview of tools used by Process Owners (JIRA, Confluence, Trello, etc.)
  • Managing feedback loops and metrics for continuous improvement

Module 4: Agile Metrics and Reporting

  • Defining Agile Metrics
  • Key metrics for Agile Process Owners: cycle time, lead time, throughput, and flow efficiency
  • Measuring process performance with Agile metrics
  • Reporting Process Outcomes
  • Tools and techniques for reporting Agile process improvements
  • How to communicate process improvements to stakeholders effectively
  • Creating Value for the Organization
  • Understanding value streams and how to align processes with organizational objectives

Module 5: Facilitating Collaboration and Stakeholder Management

  • Effective Communication with Stakeholders
  • Identifying stakeholders and their roles in process management
  • Building strong relationships for smoother process execution
  • Facilitating Team Collaboration
  • Encouraging cross-functional collaboration and empowerment
  • Building trust and creating a culture of continuous learning

Module 6: Scaling Agile Processes

  • Scaling Agile Across the Organization
  • Understanding the challenges of scaling Agile processes
  • Frameworks for scaling Agile: SAFe, LeSS, and Spotify model
  • Process Ownership in Scaled Environments
  • Responsibilities of an Agile Process Owner in a scaled Agile setup
  • Aligning processes across teams for consistent outcomes

When would you like to start?

7/10/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
11/10/202417:00 – 21:00Thu5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
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