This agreement is made between:
‘London IT Training’
The student or Course attendee or Company’s authorised representative (named on the invoice)
1. In the event of unforeseen circumstances, London IT Training reserves the right to change the course start date by giving 5 (five) days notice to the course attendee(s)
2. All the fees must be paid in full at least 1 (one) week prior to the course start date, this is due to high demand for certain courses and our strict policy of a maximum of 5 students per class in order for the lectures to have more attention on the course attendees
3. Once a module or course has started no refund will be given, for this reason, London IT Training strongly advises the course attendees or companies to check the modules taught for each course or have a discussion about the course with the course co-coordinators in advance.
4. Customers have a right to claim a refund if applied for and received in writing within 5 days of the course starting date. This does not apply for courses starting within a week of enrolment. An administration charge fees is applicable if the refund is approved. Refund process would take up to 28 days
5. If the student enrolled for the discounted package or bundle course. No refund will be given if the student commences any of the courses included in that discount bundle package. Student have the option to take different courses within the price limit (classroom/Online/substitute to available exams at our center) at any time within 1 year of enrolment (Need to book the courses in advance). This can be extended under management discretion.
6. International students refund and reschedule policy.
Once the student is enrolled for the course (Full course fee has been paid), we will confirm the enrolment and provide the necessary documents where necessary.
If students need to cancel/reschedule the lesson, they must inform us in writing in 14 days before the commencement of the course.
If any reason travel arrangement needs to reschedule or cancelled in very short notice of time due to unforeseen circumstances, we have the right to (under management discretion) offer you a partial refund or alternative training method, we may charge administrative charge. Once the visa is approved students need to confirm to us asap so we can reconfirm schedule back to them, if not we may not be able to run the classes as planned and alternative delivery method may be given. In the unlike event of the students, Visa is refused, we will refund the course fees (there may be an administration charge applicable). Proof of documents required.
7. In the event of cancellation or rescheduling of any courses, London IT Training have no liability of any cost incurred. London IT Training will take every effort to find an alternative training method.
8. Customers have the right to change the start date by providing a minimum of seven days’ notice, in writing or via email. Any requests received after this date, may not be processed. This is due to reserved seats and limited space.
9. London IT Training reserves the right to refuse access to any course attendee who has failed to make the full payment on time.
10. If the student or course attendee misses a class, London IT Training will not ‘repeat’ the class. Once the course has started, class time cannot be changed.
11. In the very unlikely event, it’s necessary to cancel an event due to circumstances beyond our control, we will inform you by email with as much notice as possible. We will not be responsible for any financial loss. expenses such as accommodation or travel due to a cancelled event. In this case, a substitute for the training delivery method will be offered (such as alternative dates/live online where possible). If a refund is agreed in writing, we will issue the refund within 30 days and may deduct the administration charge.
12. Once the student enrolled (Paid in full or deposit) and wish to cancel the class no refund will be given once the course materials has been distributed to students for prior preparation for the training (including remotely setting up or configuring of student’s laptop/work station for the training, cloud access to resources/study materials). The student has the option to reschedule the class or where appropriate live online can be substituted
13. If you have been scheduled a class and you failed to attend on that schedule(s). We may not issue a refund but we may compensate/or issue a credit notice for you to follow courses in the future and can be used within a year, under our management discretion.
14. If a customer would like to make any suggestion or complain regarding their online training delivery session, it must be made within 1 hour of commencing the training so we can take further action to resolve the issue. For the classroom, it must be made within 3 hours.
15. The terms and conditions are subject to change.