Customers can get help and support from the SalesForce platform’s Service Cloud. This helps to retain customers while also increasing their satisfaction and trust. The important thing to remember is that it allows for faster service when compared to traditional methods, paying attention to each customer’s needs individually and taking a proactive approach to the customer’s issues. As a result, it improves the customer experience and thus loyalty, which positively impacts sales. Our industry-experienced instructors deliver SalesForce Service Cloud training courses that cover everything from the fundamentals to the advanced features of Service Cloud. Participants will understand the Architecture and Environment of the Service Cloud, SalesForce Objects, data security, and process builder.
SALESFORCE SERVICE CLOUD TRAINING
Instructor
admin
- Description
- Curriculum
- FAQ
- Reviews
Prerequisites
- There is no particular prerequisite mentioned to get enrolled in this course.
- It is ideal if you have prior experience of working in Salesforce, but not required.
What will you gain after this course
- Acquire knowledge of Salesforce Service Cloud
- Learn data security
- Learn about Salesforce objects
- Gain an understanding of process builder
- Learn about SalesForce Services and its essential components
- Discover Salesforce objects and Data Security
- Learn how to use Process Builder and VisualForce
Jobs you can get
with a Salesforce Service Cloud
- Salesforce Administrator
- Salesforce Developer
- Salesforce Architect
- Salesforce Designer
- Business Analyst
Select your preferred training delivery mode
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Introduction to Salesforce Service Cloud
<ul>
<li> Overview</li>
<li> Architecture</li>
<li> Environment</li>
<li> Sales Cloud</li>
<li> Service Cloud</li></ul>
<li> Overview</li>
<li> Architecture</li>
<li> Environment</li>
<li> Sales Cloud</li>
<li> Service Cloud</li></ul>
Salesforce Objects
<ul>
<li> Standard Objectives</li>
<li> Custom objects</li>
<li> Schema Buider</li></ul>
<li> Standard Objectives</li>
<li> Custom objects</li>
<li> Schema Buider</li></ul>
Data Security
<ul>
<li> Create a Role Hierarchy</li>
<li> Define Sharing Rules</li>
<li> Control Access Records</li>
<li> Control Access Fields</li>
<li> Control Access Objects</li></ul>
<li> Create a Role Hierarchy</li>
<li> Define Sharing Rules</li>
<li> Control Access Records</li>
<li> Control Access Fields</li>
<li> Control Access Objects</li></ul>
Process Builder
<ul>
<li> Automating Business Processes</li>
<li> Importing and Exporting Data</li>
<li> Reports and Dashboards</li>
<li> Using Formula Fields</li></ul>
<li> Automating Business Processes</li>
<li> Importing and Exporting Data</li>
<li> Reports and Dashboards</li>
<li> Using Formula Fields</li></ul>
Visualforce
<ul>
<li> Visualforce Pages</li>
<li> Variables and Formulas</li>
<li> Standard Controllers</li>
<li> Records, Fields, and Tables</li>
<li> List Controllers</li>
<li> Using Forms</li></ul>
<li> Visualforce Pages</li>
<li> Variables and Formulas</li>
<li> Standard Controllers</li>
<li> Records, Fields, and Tables</li>
<li> List Controllers</li>
<li> Using Forms</li></ul>
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Course details
Duration
Full time, Part-time, Evening and Weekends, Virtual online
Video
London, Flexible online
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