The ITIL® 4 Foundation training is an essential certification for professionals seeking to enhance their knowledge and understanding of IT service management practices. This course provides a comprehensive introduction to ITIL® 4, the latest version of the globally recognized IT service management framework. Participants will gain insights into ITIL® principles, practices, and the service value system.
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ITIL® 4 Foundation Training
Our IT training courses are developed with industry-standards and career-focused technologies.
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Duration & Study Mode:
3 days/3 weeks
Location:
London, Flexible Online
Study Mode: Full time, Part time, Evening & Weekends, Virtual online
Prerequisites
There are no formal prerequisites for taking the ITIL® 4 Foundation course.
What will you gain after this course
- Enhanced understanding of ITIL® 4 principles and practices.
- Ability to apply ITIL® concepts to improve IT service delivery.
- Preparation for the ITIL® 4 Foundation certification exam.
- Increased career opportunities and professional development.
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Who is this certification for?
Module 1: Introduction to ITIL® 4
- Overview of ITIL® and its evolution
- Key concepts and terminology
- Benefits of adopting ITIL® 4
Module 2: ITIL® 4 Service Value System (SVS)
- Understanding the components of the SVS
- Value co-creation and the service value chain
- Roles and activities within the SVS
Module 3: The Four Dimensions of Service Management
- Organizational, people, information, and technology dimensions
- Importance of balancing the dimensions for effective service management
Module 4: ITIL® 4 Guiding Principles
- Overview of the seven guiding principles
- How to apply principles to service management practices
Module 5: ITIL® Service Management Practices
- Introduction to Service Management Practices
- In-depth exploration of the following practices: Service Desk
- Incident Management
- Problem Management
- Change Control
- Service Level Management
- Service Request Management
- Continual Improvement
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