Professional certification in IT Support & Solutions, IT Technical

Digital Support Technician Apprenticeship

Our IT training courses are developed with industry-standards and career-focused technologies.


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Certification
Duration & Study Mode:
Full time, Part-time, Evening and Weekends, Virtual online
Location:
London, Flexible online
Duration: 5 Days / 5 Weeks

The Digital Support Technician Apprenticeship program is designed to provide individuals with the necessary skills and knowledge to support users and maintain digital systems within an organization. This apprenticeship typically combines classroom instruction with practical, hands-on experience in a professional setting. Below is an overview of what such a program might entail:

Introduction to Digital Support

  • Overview of the role of a digital support technician and their responsibilities within an organization.
  • Understanding the importance of digital systems and technology in modern business operations.
  • Introduction to customer service principles and communication skills for interacting with users.

Computer Hardware and Software

  • Understanding computer hardware components, peripherals, and their functions.
  • Installation, configuration, and troubleshooting of operating systems (Windows, macOS, Linux).
  • Basics of software installation, updates, and maintenance.

Networking Fundamentals

  • Basics of computer networks: LANs, WANs, and wireless networks.
  • Understanding network devices such as routers, switches, and access points.
  • Introduction to TCP/IP, DHCP, DNS, and other networking protocols.

Cybersecurity Basics

  • Introduction to cybersecurity principles and best practices.
  • Understanding common security threats and vulnerabilities.
  • Basics of antivirus software, firewalls, and security protocols.

Help Desk Support

  • Basics of help desk ticketing systems and procedures.
  • Techniques for diagnosing and resolving common user issues.
  • Effective communication and customer service skills for assisting users remotely or in person.

Data Management and Backup

  • Understanding data storage technologies: HDDs, SSDs, and cloud storage.
  • Basics of data backup and recovery strategies.
  • Implementing data management best practices to ensure data integrity and availability.

Mobile Device Support

  • Basics of mobile device operating systems (iOS, Android).
  • Configuring and troubleshooting mobile devices, including smartphones and tablets.
  • Implementing mobile device management (MDM) solutions for security and management.

Remote Support and Collaboration Tools

  • Introduction to remote support tools and techniques for assisting users remotely.
  • Collaboration tools for remote teamwork and communication (e.g., video conferencing, instant messaging, screen sharing).
  • Best practices for providing effective remote support and troubleshooting.

Professional Development

  • Soft skills development: Communication, teamwork, problem-solving.
  • Time management and organization skills for prioritizing tasks and meeting deadlines.
  • Continuous learning and staying updated with new technologies and industry trends.

Apprenticeship Work Experience

  • On-the-job training and practical experience in a digital support role within an organization.
  • Applying learned skills and knowledge to support users and maintain digital systems.
  • Mentorship and guidance from experienced professionals in the field.

Certification and Assessment

  • Evaluation of skills and knowledge through exams, quizzes, and practical assessments.
  • Certification upon successful completion of the apprenticeship program, demonstrating proficiency in digital support principles and practices.

Overall, a Digital Support Technician Apprenticeship program provides a comprehensive learning experience that combines technical training, practical experience, and professional development opportunities. It prepares individuals for roles in IT support, help desk support, and digital support within various industries.

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Small Groups

With small groups of students, our instructors can work closely with each student.

Schedule
Flexible Class Schedules

Our class schedules are flexible on weekdays, weekend, or evenings to suit your schedule.

Instructors
Experienced Instructors

Our instructors follow a modified are personalized approach to engage students during class

Lab-Facilities
Hi-Tech Lab Facilities

Our students can access our lab facilities anytime for practical experience during and after studies.

Syllabus

Below is a structured syllabus outline for a Digital Support Technician Apprenticeship program:


Module 1: Introduction to Digital Support

  • Overview of the role of a digital support technician
  • Understanding the importance of digital systems in modern organizations
  • Introduction to customer service principles and communication skills

Module 2: Computer Hardware and Software Fundamentals

  • Components of computer hardware and peripherals
  • Installation, configuration, and troubleshooting of operating systems (Windows, macOS, Linux)
  • Software installation, updates, and maintenance

Module 3: Networking Basics

  • Understanding computer networks: LANs, WANs, and wireless networks
  • Network devices and their functions (routers, switches, access points)
  • Introduction to networking protocols (TCP/IP, DHCP, DNS)

Module 4: Cybersecurity Fundamentals

  • Basics of cybersecurity: threats, vulnerabilities, and best practices
  • Introduction to antivirus software, firewalls, and security protocols
  • Implementing security measures to protect digital systems and data

Module 5: Help Desk Support

  • Help desk ticketing systems and procedures
  • Techniques for diagnosing and resolving common user issues
  • Effective communication and customer service skills for assisting users

Module 6: Data Management and Backup

  • Understanding data storage technologies (HDDs, SSDs, cloud storage)
  • Basics of data backup and recovery strategies
  • Implementing data management best practices to ensure data integrity and availability

Module 7: Mobile Device Support

  • Basics of mobile device operating systems (iOS, Android)
  • Configuring and troubleshooting mobile devices (smartphones, tablets)
  • Implementing mobile device management (MDM) solutions for security and management

Module 8: Remote Support and Collaboration Tools

  • Remote support tools and techniques for assisting users remotely
  • Collaboration tools for remote teamwork and communication (video conferencing, instant messaging)
  • Best practices for providing effective remote support and troubleshooting

Module 9: Professional Development

  • Soft skills development: communication, teamwork, problem-solving
  • Time management and organization skills for prioritizing tasks
  • Continuous learning and staying updated with new technologies and industry trends

Module 10: Apprenticeship Work Experience

  • On-the-job training and practical experience in a digital support role
  • Applying learned skills and knowledge to support users and maintain digital systems
  • Mentorship and guidance from experienced professionals in the field

Module 11: Certification Preparation

  • Review of course materials and concepts
  • Practice exams and quizzes to assess readiness for certification exams
  • Guidance on exam registration and preparation strategies

Module 12: Final Assessment and Certification

  • Evaluation of skills and knowledge through exams, quizzes, and practical assessments
  • Certification upon successful completion of the apprenticeship program, demonstrating proficiency in digital support principles and practices

This structured syllabus covers essential topics and skills required for a Digital Support Technician Apprenticeship program. It aims to provide apprentices with a comprehensive understanding of digital support concepts and practical experience in supporting users and maintaining digital systems within organizations.

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