Professional certification in IT Support & Solutions, IT Technical

Digital Support Technician Apprenticeship

Our IT training courses are developed with industry-standards and career-focused technologies.


Speak to an advisor
Award:
Certification
Duration & Study Mode:
Full time, Part-time, Evening and Weekends, Virtual online
Location:
London, Flexible online
Duration: 5 Days / 5 Weeks

The Digital Support Technician Apprenticeship program is designed to provide individuals with the necessary skills and knowledge to support users and maintain digital systems within an organization. This apprenticeship typically combines classroom instruction with practical, hands-on experience in a professional setting. Below is an overview of what such a program might entail:

Introduction to Digital Support

  • Overview of the role of a digital support technician and their responsibilities within an organization.
  • Understanding the importance of digital systems and technology in modern business operations.
  • Introduction to customer service principles and communication skills for interacting with users.

Computer Hardware and Software

  • Understanding computer hardware components, peripherals, and their functions.
  • Installation, configuration, and troubleshooting of operating systems (Windows, macOS, Linux).
  • Basics of software installation, updates, and maintenance.

Networking Fundamentals

  • Basics of computer networks: LANs, WANs, and wireless networks.
  • Understanding network devices such as routers, switches, and access points.
  • Introduction to TCP/IP, DHCP, DNS, and other networking protocols.

Cybersecurity Basics

  • Introduction to cybersecurity principles and best practices.
  • Understanding common security threats and vulnerabilities.
  • Basics of antivirus software, firewalls, and security protocols.

Help Desk Support

  • Basics of help desk ticketing systems and procedures.
  • Techniques for diagnosing and resolving common user issues.
  • Effective communication and customer service skills for assisting users remotely or in person.

Data Management and Backup

  • Understanding data storage technologies: HDDs, SSDs, and cloud storage.
  • Basics of data backup and recovery strategies.
  • Implementing data management best practices to ensure data integrity and availability.

Mobile Device Support

  • Basics of mobile device operating systems (iOS, Android).
  • Configuring and troubleshooting mobile devices, including smartphones and tablets.
  • Implementing mobile device management (MDM) solutions for security and management.

Remote Support and Collaboration Tools

  • Introduction to remote support tools and techniques for assisting users remotely.
  • Collaboration tools for remote teamwork and communication (e.g., video conferencing, instant messaging, screen sharing).
  • Best practices for providing effective remote support and troubleshooting.

Professional Development

  • Soft skills development: Communication, teamwork, problem-solving.
  • Time management and organization skills for prioritizing tasks and meeting deadlines.
  • Continuous learning and staying updated with new technologies and industry trends.

Apprenticeship Work Experience

  • On-the-job training and practical experience in a digital support role within an organization.
  • Applying learned skills and knowledge to support users and maintain digital systems.
  • Mentorship and guidance from experienced professionals in the field.

Certification and Assessment

  • Evaluation of skills and knowledge through exams, quizzes, and practical assessments.
  • Certification upon successful completion of the apprenticeship program, demonstrating proficiency in digital support principles and practices.

Overall, a Digital Support Technician Apprenticeship program provides a comprehensive learning experience that combines technical training, practical experience, and professional development opportunities. It prepares individuals for roles in IT support, help desk support, and digital support within various industries.

Group-Icon2
Small Groups

With small groups of students, our instructors can work closely with each student.

Schedule
Flexible Class Schedules

Our class schedules are flexible on weekdays, weekend, or evenings to suit your schedule.

Instructors
Experienced Instructors

Our instructors follow a modified are personalized approach to engage students during class

Lab-Facilities
Hi-Tech Lab Facilities

Our students can access our lab facilities anytime for practical experience during and after studies.

Syllabus

Below is a structured syllabus outline for a Digital Support Technician Apprenticeship program:


Module 1: Introduction to Digital Support

  • Overview of the role of a digital support technician
  • Understanding the importance of digital systems in modern organizations
  • Introduction to customer service principles and communication skills

Module 2: Computer Hardware and Software Fundamentals

  • Components of computer hardware and peripherals
  • Installation, configuration, and troubleshooting of operating systems (Windows, macOS, Linux)
  • Software installation, updates, and maintenance

Module 3: Networking Basics

  • Understanding computer networks: LANs, WANs, and wireless networks
  • Network devices and their functions (routers, switches, access points)
  • Introduction to networking protocols (TCP/IP, DHCP, DNS)

Module 4: Cybersecurity Fundamentals

  • Basics of cybersecurity: threats, vulnerabilities, and best practices
  • Introduction to antivirus software, firewalls, and security protocols
  • Implementing security measures to protect digital systems and data

Module 5: Help Desk Support

  • Help desk ticketing systems and procedures
  • Techniques for diagnosing and resolving common user issues
  • Effective communication and customer service skills for assisting users

Module 6: Data Management and Backup

  • Understanding data storage technologies (HDDs, SSDs, cloud storage)
  • Basics of data backup and recovery strategies
  • Implementing data management best practices to ensure data integrity and availability

Module 7: Mobile Device Support

  • Basics of mobile device operating systems (iOS, Android)
  • Configuring and troubleshooting mobile devices (smartphones, tablets)
  • Implementing mobile device management (MDM) solutions for security and management

Module 8: Remote Support and Collaboration Tools

  • Remote support tools and techniques for assisting users remotely
  • Collaboration tools for remote teamwork and communication (video conferencing, instant messaging)
  • Best practices for providing effective remote support and troubleshooting

Module 9: Professional Development

  • Soft skills development: communication, teamwork, problem-solving
  • Time management and organization skills for prioritizing tasks
  • Continuous learning and staying updated with new technologies and industry trends

Module 10: Apprenticeship Work Experience

  • On-the-job training and practical experience in a digital support role
  • Applying learned skills and knowledge to support users and maintain digital systems
  • Mentorship and guidance from experienced professionals in the field

Module 11: Certification Preparation

  • Review of course materials and concepts
  • Practice exams and quizzes to assess readiness for certification exams
  • Guidance on exam registration and preparation strategies

Module 12: Final Assessment and Certification

  • Evaluation of skills and knowledge through exams, quizzes, and practical assessments
  • Certification upon successful completion of the apprenticeship program, demonstrating proficiency in digital support principles and practices

This structured syllabus covers essential topics and skills required for a Digital Support Technician Apprenticeship program. It aims to provide apprentices with a comprehensive understanding of digital support concepts and practical experience in supporting users and maintaining digital systems within organizations.

When would you like to start?

Start Date TimingDaysDuration Mode Of TrainingAvailability Reserve Now
5/02/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
12/02/202410:00 – 18:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
17/02/202410:00 – 16:00Sat Only5 WeeksClassroom / OnlinePlaces available Future Dates/Request Price
19/02/202410:00 – 17:00Mon - Fri5 daysClassroom / OnlinePlaces available Future Dates/Request Price
24/02/202410:00 – 17:00Sat Only5 WeeksClassroom / OnlinePlaces available Future Dates/Request Price
26/02/202410:00 – 16:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
2/03/202410:00 – 17:00Sat Only5 WeeksClassroom / OnlinePlaces available Future Dates/Request Price
4/03/202410:00 – 16:00 Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
9/03/202417:30 – 21:30Sat Only5 WeeksClassroom / OnlinePlaces available Future Dates/Request Price
11/03/202410:00 – 16:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
16/03/202417:30 – 21:30Sat Only5 WeeksClassroom / OnlinePlaces available Future Dates/Request Price
18/03/202410:00 – 17:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
1/04/202410:00 – 16:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
8/04/202410:00 – 16:00Mon - Fri5 days Classroom / OnlinePlaces available Future Dates/Request Price
13/04/202418:30 – 21:30Sat Only5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
15/04/202410:00 – 18:00Mon- Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
20/04/202410:00 – 17:00Sat Only5 WeeksClassroom / OnlinePlaces available Future Dates/Request Price
22/04/202410:00 – 17:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
29/04/202410:00 – 17:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
6/05/202410:00 – 17:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
6/05/202410:00 – 17:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
13/05/202410:00 – 17:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
15/05/202410:00 – 17:00Wed only5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
20/05/202410:00 – 17:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
25/05/202417:30 – 21:30Sat Only5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
27/05/202410:00 – 17:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
3/06/202410:00 – 17:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
10/06/202410:00 – 17:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
15/06/202417:30 – 21:30Sat Only5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
17/06/202410:00 – 17:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
19/06/202410:00 – 17:00Wed only5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
24/06/202410:00 – 17:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
29/06/202417:30 – 21:30Sat Only5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
1/07/202410:00 – 18:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
8/07/202410:00 – 18:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
11/07/202417:00 – 21:00Thu5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
15/07/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
17/07/202410:00 – 17:00Wed5 WeeksClassroom / OnlinePlaces available Future Dates/Request Price
22/07/202410:00 – 18:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
29/07/202410:00 – 18:00Mon - Fri5 DaysClassroom / OnlinePlaces available Future Dates/Request Price
1/08/202417:00 – 21:00Thu5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
08/08/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
10/08/202410:00 – 17:00Wed5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
19/08/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
26/08/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
29/08/202417:00 – 21:00Thu5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
2/09/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
4/09/202410:00 – 17:00Wed5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
9/09/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
16/09/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
19/09/202417:00 – 21:00Thu5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
23/09/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
25/09/202410:00 – 17:00Wed5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
30/09/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
7/10/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
11/10/202417:00 – 21:00Thu5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
14/10/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
16/10/202410:00 – 17:00Wed5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
21/10/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
28/10/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
31/10/202417:00 – 21:00Thu5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
4/11/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
6/11/202410:00 – 17:00Wed5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
11/11/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
18/11/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
21/11/202417:00 – 21:00Thu5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
25/11/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
27/11/202410:00 – 17:00Wed5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
2/12/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
9/12/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
12/12/202417:00 – 21:00Thu5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
16/12/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
18/12/202410:00 – 17:00Wed5 Weeks Classroom / OnlinePlaces available Future Dates/Request Price
23/12/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price
30/12/202410:00 – 18:00Mon - Fri5 Days Classroom / OnlinePlaces available Future Dates/Request Price

Customers
Who We Work With

REQUEST FOR TRAINING


Frequently Asked Questions

Choosing a training center for any IT course is not an easy task. In order to earn extra credential to your IT career that will add values, you can undoubtedly choose London IT Career not only for the proven reputation but also for the opportunity to get highly skilled and experienced trainers. You will be highly motivated to accelerate you IT career in collaboration with London IT Training once you get the references from many other successful IT professionals working at well recognized and reputed IT companies, who had successfully completed IT courses from here.
You can expect to get excellent facilities from London IT Training for your preferred IT course. At London It Training, you will get well designed IT courses with updated resources, which are designed to be taught under the most meritorious trainers, over the UK. You can surely look ahead to get quality training along with desirable facilities that meet the global standard at London IT Training. Here, you can pick your required IT course at your convenient time as London IT Training is offering flexible schedule for the courses. Beside of these, you will get the access to the resources of your courses at anytime from anywhere, as London IT Training has uploaded all the course content online for its candidates.
At London IT Training, you will get both academic and administrative support, whenever you need and as per your requirement. We have a team of highly skilled and professional individuals who are ready to serve you by all means. You will find our trainers available even after the scheduled class time. London IT Training is also arrange group discussion among the participants and the Instructors, that will help you to get more out from the IT course you are attending. London IT Training is also helping the candidates for a better job placement, who have successfully completed the IT courses from here.
London IT Training continuously update the course content as the paradigm and practice of IT industry is changing and evolving more rapidly than ever before. Our courses are well organized, which will help you to get deep inside the subject matter without facing any difficulties. At London IT Training, the instructors are always keeping themselves busy not only to deliver the subject matter in a quality manner but also concerned about any changes that are required for the curriculum of the course.
In terms of recognition, you have nothing to worry about the IT courses offered by London IT Training. We have already earned the reputation as a training institute in the UK by putting our consistent effort on the training that we offered and also by working in collaboration with a significant number of reputed IT companies across the UK, for our Job placement program. IT professionals, who had successfully completed IT courses from London IT Training, are working with an outstanding reputation regarding the skill and experience, at their workplace and this is one of the key competencies of our training center.
Scroll Up