Professional certification in IT Support & Solutions, IT Technical

Information Communications Technician Apprenticeship

Our IT training courses are developed with industry-standards and career-focused technologies.


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Duration & Study Mode:
Full time, Part-time, Evening and Weekends, Virtual online
Location:
London, Flexible online
Duration: 5 Days / 5 Weeks

An Information Communications Technician Apprenticeship program is designed to equip individuals with the necessary skills and knowledge to become proficient in various aspects of information and communications technology (ICT). This apprenticeship typically combines classroom instruction with hands-on training in a real-world work environment. Here’s an overview of what such a program might entail:

Introduction to ICT Fundamentals

  • Overview of the ICT industry and its importance in modern society.
  • Understanding the role of an Information Communications Technician and their responsibilities.
  • Introduction to computer hardware, software, networking, and telecommunications systems.

Computer Systems and Networking

  • Installation, configuration, and maintenance of computer systems and peripherals.
  • Basics of operating systems (Windows, Linux, macOS) and software applications.
  • Fundamentals of networking including LANs, WANs, routers, switches, and wireless technologies.

Network Infrastructure

  • Advanced networking concepts such as network protocols (TCP/IP), IP addressing, and subnetting.
  • Configuration and management of network devices and services including DHCP, DNS, VLANs, and firewalls.
  • Network security principles and best practices to protect against cyber threats and vulnerabilities.

Systems Administration

  • Installation, configuration, and administration of server operating systems (e.g., Windows Server, Linux).
  • Management of server roles and features including Active Directory services, file services, and print services.
  • Implementation of backup and disaster recovery strategies to ensure data integrity and availability.

Unified Communications

  • Voice over IP (VoIP) technologies and their implementation in modern communication systems.
  • Video conferencing solutions and collaboration tools for remote communication and teamwork.
  • Unified messaging systems integrating email, voicemail, and other communication channels.

Professional Skills Development

  • Customer service skills for effective communication and problem-solving with clients and end-users.
  • Time management and organization techniques to prioritize tasks and meet deadlines.
  • Teamwork and collaboration in a professional environment, sharing knowledge and supporting colleagues.

Certification and Assessment

  • Preparation for industry-standard certifications such as CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft certifications.
  • Assessment through exams, quizzes, practical assignments, and evaluations by instructors and mentors.
  • Continuous feedback and guidance to track progress and address areas for improvement.

Apprenticeship Work Experience

  • On-the-job training and practical experience in an ICT environment under the supervision of experienced professionals.
  • Mentorship and support from mentors to apply learned skills in real-world scenarios and projects.
  • Professional development opportunities and networking with industry peers for career advancement.

Overall, an Information Communications Technician Apprenticeship program offers a comprehensive learning experience that combines technical knowledge, practical skills, and professional development to prepare individuals for successful careers in the ICT industry.

Group-Icon2
Small Groups

With small groups of students, our instructors can work closely with each student.

Schedule
Flexible Class Schedules

Our class schedules are flexible on weekdays, weekend, or evenings to suit your schedule.

Instructors
Experienced Instructors

Our instructors follow a modified are personalized approach to engage students during class

Lab-Facilities
Hi-Tech Lab Facilities

Our students can access our lab facilities anytime for practical experience during and after studies.

Syllabus

An Information Communications Technician Apprenticeship is designed to equip individuals with the skills and knowledge needed to work in the field of information and communications technology (ICT). The curriculum may vary based on the specific program and institution offering the apprenticeship, but here’s a comprehensive overview that covers a wide range of topics:

Module 1: Introduction to Information and Communications Technology (ICT)

  • Overview of ICT:
  • Introduction to the role of an Information Communications Technician.
  • Evolution and current trends in the ICT industry.
  • Foundations of Networking:
  • Basics of computer networks.
  • Introduction to the OSI and TCP/IP models.

Module 2: Computer Hardware and Software

  • Hardware Components:
  • Understanding computer hardware components.
  • Troubleshooting hardware issues.
  • Software Systems:
  • Operating systems and software installation.
  • System configuration and maintenance.

Module 3: Networking Fundamentals

  • Network Architecture:
  • Network topologies and design principles.
  • Networking protocols and standards.
  • Routing and Switching:
  • Basics of routing and switching.
  • Configuration and management of network devices.

Module 4: Cybersecurity Basics

  • Introduction to Cybersecurity:
  • Understanding common cybersecurity threats.
  • Basic principles of securing networks and systems.
  • Security Policies and Procedures:
  • Developing and implementing security policies.
  • Incident response and management.

Module 5: Telecommunications

  • Telecommunication Systems:
  • Overview of telecommunications infrastructure.
  • Voice over Internet Protocol (VoIP) technology.
  • Wireless Communication:
  • Basics of wireless communication.
  • Mobile communication technologies.

Module 6: Cloud Computing

  • Cloud Infrastructure:
  • Introduction to cloud computing.
  • Cloud service models (IaaS, PaaS, SaaS).
  • Cloud Security:
  • Understanding security considerations in cloud environments.

Module 7: System Administration

  • Server Administration:
  • Installation and configuration of servers.
  • System monitoring and maintenance.
  • User Support:
  • Providing technical support to end-users.
  • Troubleshooting common issues.

Module 8: Project Management in ICT

  • Project Planning:
  • Basics of project management in an ICT environment.
  • Managing ICT projects effectively.

Module 9: Emerging Technologies

  • Internet of Things (IoT):
  • Overview of IoT concepts and applications.
  • Integration of IoT devices in networks.
  • Artificial Intelligence (AI) and Machine Learning (ML):
  • Understanding AI and ML in the context of ICT.

Module 10: Professional Development

  • Career Development:
  • Resume building and job interview preparation.
  • Continuous learning and professional growth.
  • Communication Skills:
  • Effective communication in the workplace.
  • Interacting with clients and team members.

Module 11: Ethical and Legal Considerations

  • Ethics in ICT:
  • Understanding ethical considerations in the ICT industry.
  • Professional conduct and responsibilities.
  • Legal Compliance:
  • Overview of relevant laws and regulations in ICT.

Module 12: Apprenticeship Capstone Project

  • Real-world Project:
  • Application of skills and knowledge gained during the apprenticeship.
  • Project presentation and evaluation.

Assessment and Certification

  • Skills Assessment:
  • Practical assessments and exams throughout the apprenticeship.
  • Certification:
  • Successful apprentices receive a certification indicating completion of the Information Communications Technician Apprenticeship.


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